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Frequently Asked Questions


When does the 2019 conference officially begin and end?
Pre-Conference workshops will be held on Tuesday, June 17, but the official conference kickoff is the Keynote Luncheon on Tuesday, June 17 at 12:30 p.m. The conference closes after the KTB Awards Luncheon on Thursday, June 20.

Where is the conference hosted?
The conference is held at the Hilton Dallas/Rockwall Lakefront.

What sessions are included in the Full Conference registration package?
Please see the conference session details and description, available online. 

Do I need to register in advance for the breakout sessions that I would like to attend?
Breakout sessions are open on first come, first served basis, so arrive at your session rooms early to be sure you'll get a seat. You must pre-register for pre-conference workshops. 

Do I have to register to attend the Pre-Conference sessions?
Yes. Specialized training day sessions are not included in full or single-day registration packages and must be registered for separately. The sessions are offered concurrently; therefore, only one may be attended.

I've already registered but cannot attend. Can I cancel or transfer my registration?
Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or 512-961-5257 to adjust your registration.

Is there a group discount?
We do not offer a group discount at this time.

Can my spouse/children/friends/colleagues come with me to education sessions/lunches/receptions?
Yes, but they do need to pay the appropriate registration fees for the event(s).

I would like to bring my children for the day. What activities will you have for them during the week while I attend the sessions?
We are not sponsoring any youth activities during the conference.

Can I volunteer during my time at the conference?
Yes! Volunteers are a vital part of our conference and without them we would not be able to produce a successful product! Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. to volunteer.

If I have only registered for one or two days of the conference, can I still participate in the Full Conference if I pay the difference onsite?

If I do not like the education session I am in, may I leave and attend another?
You are welcome to leave, but please do not disturb the sessions.

I am on a vegetarian/vegan/allergy specific diet. How do I ensure that my meal meets my dietary requirements?
Upon registering for the conference, please indicate your dietary needs. You will receive a meal card in your onsite registration packet. Please present the meal card to your server at the event(s) in which you participate to receive the designated meal. If you do not have a meal card in your packet, please alert the registration desk staff by 10:00 a.m. on the day of the meal in which you are attending so that we can make the appropriate accommodations.

I need to ship something to the hotel for conference. What do I do?
Boxed packages and display materials will be accepted at the Hilton Dallas/Rockwall Lakefront (for a fee) no earlier than June 17, 2019. If you should require shipment of materials to the hotel please contact Tina Litzner @ 512-961-5257 or This email address is being protected from spambots. You need JavaScript enabled to view it. for specifics.


Will there be a printed conference brochure available onsite?
The final program and exhibit guide will be available at registration, along with other helpful information.

Are there accommodations for special needs at the conference?
Yes. You have the opportunity to make any special requests when submitting your conference registration.

Will session information be available to attendees after conference?
Session presentations will be emailed to all eligible attendees in the month after the conference (pending speaker agreement), as well as be made available online.

Do you collect feedback about the conference?
Yes. All attendees will receive an email including a link to the general conference survey in the days following the conference. Attendees will also have an opportunity to rate all individual breakout sessions. We appreciate your input!

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